Privacy Policy

This Privacy Policy explains how GridLumen Academy collects, uses, and protects personal data for visitors in Malaysia. By using this website, you agree to the practices described below.

1. Data We Collect

We collect information you voluntarily provide through the contact form, such as your name, email address, subject, and message. We also collect limited technical data such as IP address, browser type, device information, and access timestamps, which are recorded automatically through standard server logs and security services.

2. Purpose of Collection

We use your information to respond to inquiries, provide guidance on our programs, improve site reliability, and maintain security. We do not sell or rent personal data. Usage is limited to communication and internal operational needs.

3. Cookies and Tracking

We use essential cookies to maintain site functionality and remember your cookie preferences. Analytical data may be captured in aggregated form to understand general site usage. You can manage cookies via your browser settings. For full details, read our Cookie Policy.

4. Cloudflare Services

This website uses Cloudflare for security and performance optimization. Cloudflare may process IP addresses, device data, and traffic metadata to protect against malicious activity and improve site delivery. This processing is carried out according to Cloudflare’s privacy practices and is essential for secure access.

5. Data Storage and Security

We store contact form submissions securely and limit access to authorized personnel. We use reasonable security practices, including secure hosting, restricted access, and traffic monitoring. No method of transmission is entirely secure, but we aim to protect your information to an appropriate standard.

6. Data Retention

We keep inquiry data only for as long as needed to respond and maintain records of our communication. We may retain anonymized technical logs for security and analytical purposes.

7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA), you may request access to your personal data or request corrections. To exercise these rights, contact us at [email protected].

8. Contact

For privacy-related questions or requests, contact us at [email protected] or +60 3-2789 4420. Our registered address is Level 29, Menara Standard Chartered, No. 30 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia.